My Care Hub – Terms and Conditions
Please read these Terms and Conditions (“Terms,” “Terms and Conditions”) carefully before using the My Care Hub website service. By accessing or using the service you agree to be bound by these Terms. If you disagree with any part of the Terms, then you should not access the service.
We reserve the right to amend these Terms and Conditions in whole or in part, at any time, without notification. The current Terms and Condition are those displayed on the website.
1. Who we are
The My Care Hub website is designed to help individuals make more informed decisions about care related issues, whether they are caring for an older adult or in need of care themselves.
My Care Hub is owned and operated by My Care Consultant Limited (“us,” “we”, or “our”). Our registered office is at International House, 12 Constance Street, London, E16 4DQ (Company number 15204450).
2. Content and Copyright
Unless otherwise stated, the copyright and any other rights in all material on this site are owned by My Care Consultant Ltd.
You are allowed to read, print and download extracts from the site on the following conditions:
a) use of the documents on this site are for your personal use only
b) no documents on this site are to be modified in any way
c) no part of this site may be reproduced or stored in any other website without our prior written permission.
Whilst we endeavour to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission. Information downloaded from this site is subject to change and you should regularly check to ensure you are using the current, up-to-date and correct versions as placed in circulation on My Care Hub.
We accept no responsibility for the content of any third-party web site to which a hypertext link from our website exists. The links are provided as a service with no warranty, express or implied, for the information and policies on those sites. The inclusion of a link does not imply our endorsement of the site.
We accept no responsibility for the content of any site which contains a hypertext to link our website. The inclusion of a link to our website does not imply any endorsement by us of the site containing the link.
3. Access to the website
We will use our best endeavours to provide access to the website 24 hours a day, but access may be suspended temporarily and without notice if the system fails or requires maintenance or repair or for reasons outside our control.
4. Using the website
You agree to adhere to all applicable laws, regulations and codes of conduct when using the website.
You agree not to:
a) damage, interfere or disrupt access to the website
b) make available, upload or distribute on the website any materials or files that contain viruses or any other harmful software
c) use the website to send unsolicited material for any purpose
Your user account
When you create an account with us to enable you to access My Care Hub, the information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.
You agree not to disclose your password to any third party with the exception of the following:
- If you need care, you may share your log in credentials with your legal representatives and/or your immediate family members (parents, grandparents, siblings, children, and grandchildren) or carers.
- If you are caring for someone, you may share your log in credentials with the person you are caring for, their legal representatives and/or their immediate family members (parents, grandparents, siblings, children, and grandchildren) or other carers.
You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.
5. Residence
The pages of this website are prepared and issued in the United Kingdom and are intended for the information and use of United Kingdom residents. We do not represent that content available on or through our site is appropriate for use or available in any other locations.
6. Liabilities arising from use of the website
We are not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.
Any information used should be considered as ‘for information only.’ Nothing in these pages can be deemed to constitute advice, whether financial, investment, legal or professional. If you are in any doubt about the suitability of an issue, then you should seek advice from a suitably qualified professional.
Some of the services signposted by My Care Hub include the opportunity for you to receive advice from a specialist care navigator, financial advice, solicitor, or property management company. Such advice is provided directly by the third party and is not in any way provided to you by My Care Hub.
7. Data protection and privacy
These terms and conditions should be read in conjunction with our privacy policy which sets out how we collect and use your personal information.
8. Complaints
If you wish to complain about any aspect of the service you have received from My Care Consultant Limited or the content of the My Care Hub website, you can contact us at:
The Quality Assurance Team
My Care Consultant Limited,
International House,
12 Constance Street,
London,
E16 4DQ
9. Severability
If any part of these Terms and Conditions are, at any time, found to be invalid by a court, tribunal, or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these Terms and Conditions. These Terms and Conditions shall be deemed amended by modifying or severing such part as necessary to render them valid, legal, and enforceable.
10. Law
These Terms and Conditions shall be governed by the laws of England and Wales and the English courts shall have exclusive jurisdiction in any dispute.